AKTA Service Plans

Our AKTA Service & Support Packages...

iLab Solutions are specialists in liquid chromatography separation systems, from small-scale analytical to full production capacity

We support all models of AKTA by Cytiva (formerly GE Life Sciences), including:

AKTA Pure / Avant / Start / Go / Purifier / Explorer / Xpress / Prime Plus / Classic Pilot / Pilot 600 / Process

For all other makes and models, please enquire.

iSafe

• One Preventative Maintenance (PM) visit per system, per annum
• Travel & Labour included
• Preventative Maintenance (PM) Kit included
• All additional parts fitted are chargeable
• 1, 2 or 3 repair / breakdown visits per annum

iEssential

• One Preventative Maintenance (PM) visit per system, per annum
• Travel & Labour included
• Preventative Maintenance (PM) Kit included
• All additional parts fitted are chargeable

iComplete

• One Preventative Maintenance (PM) visit per system, per annum
• Travel & Labour included
• Preventative Maintenance (PM) Kit included
• Unlimited repair / breakdown visits per annum, including parts fitted

Preventative Maintenance (PM)

iLab Solutions' service plans with Preventive Maintenance (PM), performed on time, reduce the risk of unexpected breakdowns, help keep your operations on schedule, and ensure your equipment operates as intended. Our trained service engineers deliver PM tailored to your specific system, with detailed service reports provided for full traceability.

During PM, our engineers carry out comprehensive testing and verification to confirm your AKTA system continues to meet original performance specifications. Any required components are replaced using high-quality or OEM parts, following proven service protocols. Automated testing ensures your system performs to the same specifications as when it was first installed.

Some of the key parts that we'll replace during a PM include:

• Pump Seals
• Membranes (for pump rinsing)
• O-rings
• Filters

Please note that parts replaced during Preventative Maintenance may vary from model to model.

Breakdown, Repair & Corrective Maintenance

Your AKTA System by Cytiva, when correctly designed and installed, should operate successfully without problems. However, even the best system may be affected by unpredictable events, often at the most critical time.

Such events can cause costly down time or even loss of a production batch. Should you be faced with such a situation, iLab Solutions' service engineers will assist your recovery and return your system to full operation, as quickly as possible.

We have parts and spares for most systems readily available. Although older, discontinued systems may no longer be supported by the manufacturer, we can support these with suitable and compatible generic replacement parts.

System Software & Configuration

During a scheduled PM visit, our engineers will check and update the system software as required:

• Updates to the latest instrument configuration
• Review of service error log
• Operational check of computer and software

You may also find that if you’re running an older version of Windows OS on the PC controlling your AKTA, you start to hit associated networking and upgrade problems with your system. Upgrading Windows could be a good idea to extend the life of your older AKTA Systems by Cytiva and iLab Solutions can offer you the support to do that.