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iLab Solutions' Coronavirus Response

Specialists in FPLC Service & Support

Process Scale Maintenance Services
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Process Scale Maintenance Services

New Maintenance and Repair Services for Process Manufacturing Chromatography & Ultrafiltration Systems. To complement our existing Analytical Scale FPLC service, iLab Solutions Ltd are excited ...
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AKTA Start – On-site Service and Repair
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AKTA Start – On-site Service and Repair

Regular maintenance of your AKTA Start is essential for safe and trouble-free operation, and routine cleaning should be standard practice in your lab. But what about more the complex, time-consuming p...
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Good Housekeeping Practice for Protein Purification Systems
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Good Housekeeping Practice for Protein Purification Systems

We often refer to the instruments running protein purification techniques as the workhorses of the lab. Researchers rely on them to be up and running as standard. The great thing is that these instrum...
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IQ/OQ – Peace of Mind for New Equipment Installations
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IQ/OQ – Peace of Mind for New Equipment Installations

Whether you are involved in manufacturing, transfer to manufacturing or R&D, if you work in a QC environment you’ve probably heard the term IQ/OQ. IQ (installation qualification) and OQ (operation...
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Service and Support for Bio-Rad NGC
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Service and Support for Bio-Rad NGC

Bio-Rad NGC 10 and NGC 100 Medium Pressure Chromatography Systems are designed to meet a range of throughput and application needs, for scale-up analytical and preparative chromatography. iLab Solutio...
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Software Upgrades – Give your FPLC a Boost
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Software Upgrades – Give your FPLC a Boost

Give your older AKTA a boost with a software upgrade to Windows 7 or 10 OS We often talk to labs who are struggling to maintain the effectiveness of their systems because they are constrained by their...
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AKTA Preventative Maintenance – How important is it?
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AKTA Preventative Maintenance – How important is it?

You’ve selected your protein purification system, justified the capital expenditure and it’s installed and running in your lab. How can you ensure that you maximize your instrument investment and avoi...
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Continued Support for AKTA Explorer
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Continued Support for AKTA Explorer

What if you’re not ready or not able to move to the next generation of AKTA instruments? For many labs, AKTA Explorer is their workhorse instrument and upgrading isn't an option. There just isn’t the ...
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AKTA Systems

Service and support for AKTA™ Systems By Cytiva (formerly GE Life Sciences)

We offer unrivalled service and support for AKTA™ Systems By Cytiva (formerly GE Life Sciences). Our experienced engineers and a full inventory of industry proven instrument spares mean we can be responsive to your needs.  We recognise the benefits to be gained from effective preventative maintenance (PM) regimes and how routine maintenance can optimise performance and maximize efficiency in your lab. More importantly, it can help you avoid expensive machine downtime and repair costs caused by serious breakdowns. We offer a number of service plans to suit your needs:

iBasic

Basic PM
  • One PM visit/system/year
  • Travel & labour incl.
  • All parts fitted are chargeable

iEssential

Cost-effective cover
  • One PM visit/system/year
  • Travel, labour & PM kit incl.
  • All additional parts fitted are chargeable

iSafe

Fixed call-outs
  • One PM visit/system/year
  • Travel, labour & PM kit incl.
  • All additional parts fitted are chargeable
  • 1, 2 or 3 breakdown or repair visits per year, incl travel & labour only

iRepair

Maintenance made simple
  • Repair visits only
  • Travel & labour incl.
  • All parts fitted are chargeable
  • 1, 2 or 3 repair visits per year, incl travel & labour only

iComplete

Comprehensive cover
  • One PM visit/system/year
  • Travel & labour incl.
  • All PM parts included
  • 1, 2 or 3 breakdown or repair visits per year, incl travel, labour & all parts fitted
AKTA Systems by Cytiva - AKTA Pure
AKTA Systems by Cytiva - AKTA Pure in use in lab
AKTA Systems by Cytiva - AKTA Xpress
AKTA Systems by Cytiva - AKTA Xpress in lab
Bio-Rad NGC

Preventative Maintenance (PM)

iLab Solutions' PM plans are designed to maintain optimum performance of your instrument and ensure that you get accurate and reproducible results. They also make sure you adhere to regulatory compliance standards. Because PM visits are scheduled in advance you can organise your lab’s time and maximize the uptime of your instruments.  

Our PMs for AKTA Systems by Cytiva, include a number of different tests and inspection points, covering the main components of the system. iLab engineers routinely replace all parts subject to wear-and-tear during normal instrument use to maximize system uptime. “Wear” components vary between systems, but typically include pump seals, membranes for pump rinsing, o-rings, in-line filters and inlet filters.  

Some of the key components that we'll inspect during a PM include:  

  • Pump module  
  • Monitoring system
  • Ancillary systems 
  • Software 

Breakdown, Repair & Corrective Maintenance

Your AKTA System by Cytiva, when correctly designed and installed, should operate successfully without problems. However, even the best system may be affected by unpredictable events. These might include variations in the quality of the process fluid or environmental factors that could lead to failure - often at the most critical time.

Such events can cause costly down time or even loss of a production batch. Should you be faced with such a situation, iLab Solutions' Service Engineers will assist your recovery and return your system to full operation, as quickly as possible.

We have parts and spares for most systems readily available. Although older, discontinued systems may no longer be supported by the manufacturer, we can support these with suitable and compatible generic replacement parts. 

System Software & Configuration

During a scheduled PM visit, our engineers will check and update the system software as required: 

  • Updates to the latest instrument configuration. 
  • Review of service error log. 
  • Operational check of computer and software. 

You may also find that if you’re running an older version of Windows OS on the PC controlling your AKTA, you start to hit associated networking and upgrade problems with your system. Upgrading Windows could be a good idea to extend the life of your older AKTA Systems by Cytiva and iLab Solutions can offer you the support to do that.

Equipment Covered

iLab Solutions are specialists in liquid chromatography separation systems, from small-scale analytical to full production capacity.

We service all makes and models of AKTA by Cytiva (formerly GE Life Sciences) and Bio-Rad lab scale equipment, including:

  • AKTA start
  • AKTA Pure
  • AKTA avant
  • AKTA explorer
  • AKTA xpress
  • AKTA prime/prime plus
  • AKTA purifier
  • Bio-Rag NGC

AKTA start | pure | avant | explorer | xpress | prime/prime plus | purifier | Bio-Rad NGC

Contact Us:

iLab Solutions Ltd

  • +44 (0) 1908 299 268
  • office@ilab-solutions.co.uk
  • https://ilab-solutions.co.uk/
  • Interchange Business Centre
    Howard Way, Milton Keynes MK16 9PY

Book a video meeting with iLab Solutions!

With many laboratories managing the COVID Pandemic, face-to-face meetings may not yet be an option for many AKTA users. Arrange a video meeting with iLab Solutions to discuss your service, maintenance, repair or engineering requirements. Simply click your preferred date on the calendar below and you will be able to choose a time and complete a booking request form. We will confirm your booking by email with the video conference link details.

Process Scale Chromatography
Process scale chromatography system
Valves, pumps, tubing - calibration and maintenance of process scale chromatography systems

Regular preventive maintenance (PM) of your process scale chromatography equipment is the most efficient way of ensuring optimal performance and reliability. The most complete and convenient way to stay on top of your systems is to enrol in one of our service agreement programmes.

Our maintenance services include Calibration, Planned Preventative Maintenance, Repair, Corrective Maintenance, Telephone Support and Consultancy Support.

Calibration Interval

GMP systems require a calibration re-qualification at twelve-month intervals as a minimum requirement. Many customers increase this and add a calibration-only visit at six months as well as a full planned Preventative Maintenance (PM) visit at twelve months.

If there is evidence that a particular instrument is regularly outside of its specified limits, we will work with you to review the frequency of calibration and we'll advise whether it should be increased. A calibration register defining instrument range, process range, allowable error and calibration frequency should be created and maintained as a minimum FDA requirement.

Preventative Maintenance (PM)

Planned Preventative Maintenance (PM) helps ensure the continued optimal performance of your process scale chromatography equipment. We carry out scheduled maintenance in accordance with cGMP compliant PM protocols written specifically for your equipment. As standard, iLab engineers:

  • Replace all wear parts to ensure consistent process performance.
  • Verify calibration with tools which are referenced to national standards.
  • Perform a system inspection to anticipate any possible risk of failure.
  • Conduct comprehensive functional tests to demonstrate and document that the equipment is in full and proper working order.

We'll replace some parts as standard, regardless of condition, as part of an annual PM procedure. This will enhance the reliability of your process scale chromatography systems and reduce the risk of failure during production runs. We recommend that the following parts are routinely replaced as part of your planned process scale maintenance, and we include this as part of your annual agreement:

  • Valve diaphragms
  • Sanitary seals
  • Other seals and ‘O’ rings
  • Pump seals, check valves and diaphragms
  • pH electrodes
  • Batteries

Breakdown, Repair & Corrective Maintenance

Equipment, when correctly designed and installed, should operate successfully without problems. However, even the best system may be affected by unpredictable events. This could be variations in the quality of the process fluid or environmental factors and could lead to system failure - often at the most critical time.

Such events can cause costly down time or even loss of a production batch. Should you be faced with such a situation, iLab Solutions Service Engineers will assist your recovery and return your system to full operation, as quickly as possible.

Risk Assessment

As systems age, some components can be prone to failure. A Risk Assessment ensures that all aspects of potential equipment failure are fully understood and documented. We recommend a risk assessment be reviewed annually against known failure modes and updated accordingly. Our database of service records can be used to identify possible models that might fail and provide you with peace of mind - knowing that the adverse consequences of failure are minimised and that a second failure can be prevented.

Older systems will have a greater risk of failure or use obsolete components which become difficult to source as spare parts. iLab Solutions have great success sourcing obsolete parts and if not, we can recommend and provide alternatives.

Protocols & Documentation

All service work completed by iLab Solutions uses a defined protocol which is determined by risk assessments for both the customer's system and other known service records. If you prefer to complete your own service protocols we can provide the documentation required. These revision-controlled cGMP documents are based upon continually evolving best practices.

We'll perform a physical review adopting an FMEA approach and consider all the major functional areas of the equipment. This will identify all potential points of exposure and include maintenance frequency, personal training, spare parts strategies and operational procedures.

iLab Solutions will work with you to establish a quote based on the specificity of the equipment and your needs. For example, type of equipment, type of production, type of product, process steps, product stability, spare parts, people competencies. We will establish a process that ensures the capital investment you have made in your process scale chromatography is properly maintained for optimum system performance and longevity.

Equipment Covered

iLab Solutions are specialists in liquid chromatography separation systems, from small-scale analytical to full production capacity.

We service all makes and models of GE (Cytiva), Millipore and Pall process and analytical equipment, including: