“Professional, friendly and got the job done.”
“The engineer communicated very well that iLab Solutions would like us to have the new system set up in the most useful format for use in our lab. I am very happy with this high level of service. Thank you.”
“The engineer was great and we’ve had no issues.”
“Both engineers were very friendly and knowledgeable.”
“The engineer was highly professional and a pleasure to work with. They were very experienced and knowledgeable.”
“Both engineers were great as usual.”
“The job was completed to our expectations, in a timely manner, by a professional engineer.”
“Using a non OEM supplier for equipment servicing is a new approach for us, and of course doesn’t come without risk, but we’ve been really pleased with how it’s gone over the past 12 months and it was an easy decision to want to continue to work with iLab.”
Engineer Performance
83% of our surveyed customers rated “extremely satisfied”
17% of our surveyed customers rated “very satisfied”
Recommendation Rating
100% of the customers we surveyed rated 5 Stars
Service Value for Money
67% of our surveyed customers rated “excellent”
33% of our surveyed customers rated “above average”
Engineer Performance
83% of our surveyed customers rated
“extremely satisfied”
17% of our surveyed customers rated
“very satisfied”
Recommendation Rating
100% of the customers we surveyed rated
5 Stars
Service Value for Money
67% of our surveyed customers rated
“excellent”
33% of our surveyed customers rated
“above average”
Survey and results taken in 2025
Latest News & Updates
- February 17, 2026
iLabs is going greener and we want YOUR opinion on what changes you think we should make to achieve this! We love our Mother Nature!
