AKTA start | pure | avant | explorer | xpress | prime/prime plus | purifier | Bio-Rad NGC

Offering unrivalled AKTA service and support through experienced engineers and a full inventory of industry proven instrument spares.  We recognise the benefits to be gained from effective preventative maintenance (PM) regimes. Performing routine maintenance can optimise performance and maximize efficiency in your lab and importantly, avoid expensive machine downtime and repair costs caused by serious breakdowns. We offer a number of service plans to suit your needs:

iBasic

Basic PM
  • One PM visit/system/year
  • Travel & labour incl.
  • All parts fitted are chargeable

iEssential

Cost-effective cover
  • One PM visit/system/year
  • Travel, labour & PM kit incl.
  • All additional parts fitted are chargeable

iSafe

Fixed call-outs
  • One PM visit/system/year
  • Travel, labour & PM kit incl.
  • All additional parts fitted are chargeable
  • 1, 2 or 3 breakdown or repair visits per year, incl travel & labour only

iRepair

Maintenance made simple
  • Repair visits only
  • Travel & labour incl.
  • All parts fitted are chargeable
  • 1, 2 or 3 repair visits per year, incl travel & labour only

iComplete

Comprehensive cover
  • One PM visit/system/year
  • Travel & labour incl.
  • All PM parts included
  • 1, 2 or 3 breakdown or repair visits per year, incl travel, labour & all parts fitted
AKTA Pure
AKTA Express
Bio-Rad NGC

Preventative Maintenance (PM)

Our PM plans are designed to maintain optimum performance of your instrument and ensure that you get accurate and reproducible results, as well as making sure you adhere to regulatory compliance standards. Because PM visits are scheduled in advance you can organise your lab’s time and maximize the uptime of your instruments.  

Our AKTA Preventative Maintenance include a number of different tests and inspection points, covering the main components of the system. Our engineers routinely replace all parts subject to wear-and-tear during normal instrument use to maximize system uptime. “Wear” components vary between systems, but typically include pump seals, membranes for pump rinsing, o-rings, in-line filters and inlet filters.  

Some of the key components that we'll inspect during a PM include:  

  • Pump module  
  • Monitoring system
  • Ancillary systems 
  • Software 

Breakdown, Repair & Corrective Maintenance

Your AKTA, when correctly designed and installed, should operate successfully without problems. However, even the best system may be affected by unpredictable events such as variations in the quality of the process fluid or environmental factors and may fail - often at the most critical time.

Such events can cause costly down time or even loss of a production batch. Should you be faced with such a situation, iLab Solutions' Service Engineers will assist your recovery and return your system to full operation, as quickly as possible.

We have parts and spares for most systems readily available. Although older, discontinued systems may no longer be supported by the manufacturer, we can support these with suitable and compatible generic replacement parts. 

System Software & Configuration

During a scheduled PM visit, our engineers will check and update the system software as required: 

  • Updates to the latest instrument configuration. 
  • Review of service error log. 
  • Operational check of computer and software. 

You may also find that if you’re running an older version of Windows OS on the PC controlling your AKTA, you start to hit associated networking and upgrade problems with your system. Upgrading Windows could be a good idea to extend the life of your older AKTA system and iLab Solutions can offer you the support to do that.

Equipment Covered

iLab Solutions are specialists in liquid chromatography separation systems, from small-scale analytical to full production capacity.

We service all makes and models of GE (Cytiva) and Bio-Rad lab scale equipment, including:

  • AKTA start
  • AKTA Pure
  • AKTA avant
  • AKTA explorer
  • AKTA xpress
  • AKTA prime/prime plus
  • AKTA purifier
  • Bio-Rag NGC